Crown has been fined a record $120m for failing its responsible gambling obligations at its Melbourne casino, including allowing people to be on the floor for more than 24 hours.
The Victorian Gambling and Casino Control Commission (VGCCC) took disciplinary action against Crown Melbourne and imposed two separate fines on Monday.
It comes after a royal commission found Crown breached its code of conduct by repeatedly failing to stop gambling harm, and failed to comply with a direction to prevent patrons from using plastic picks and other devices to simulate automatic play on pokies.
VGCCC chair Fran Thorn said Crown had accepted disciplinary action should be taken and the need for it to continue working on reforms.
“The record fines totalling $120m that we have imposed on Crown today will send a powerful message to Crown that the commission will not tolerate misconduct that exposes our community to increased risks of gambling-related harm,” she said.
“These were not isolated breaches. They were part of a pattern of extensive, sustained and systemic failures by Crown that spanned roughly 12 years.”
Ms Thorn said the disciplinary action was also a warning to the broader Victorian gambling industry.
“We expect them to do everything they can to minimise the harmful impacts of gambling,” she said.
“The commission will be resolute in pursuing our new requirement to regulate for harm minimisation, and the industry can expect further action from the commission on this matter.”
It comes after the VGCCC fined Crown $80m in May over its China Union Pay process.
Crown has now been hit with a total of $200m in fines by the VGCCC.
Further disciplinary proceedings against Crown are also being considered in relation to other findings of the royal commission.
In a statement, a Crown Resorts spokesperson said the company acknowledged the seriousness of the “historical failures”.
“We are genuinely remorseful for the failings of the past, and we are committed to becoming a world leader in the delivery of safe and responsible gaming and entertainment,” they said.
“Crown has invested heavily in its remediation program. This includes our responsible gaming resources, which in Melbourne has increased overall staffing levels by nearly 80 per cent in the past 18 months, and more than doubled across Crown Resorts, with more to come.”
The spokesperson also noted there was a new leadership team at Crown.
“While considerable work has been undertaken as part of the reform and remediation program, Crown is the first to acknowledge there is a lot more to be done,” they said.
“We will continue to work cooperatively and constructively with the VGCCC and the government to address this and other issues raised in the Victorian royal commission report.”